Warranty Policy

  1. Warranty eligibility conditions:
    • The product is within the warranty period.
    • The product has manufacturing defects.
    • The warranty card is intact (if applicable).
  2. Cases not covered by warranty:
    • The product has exceeded the warranty period stated on the Warranty Card or the Warranty Card is lost (if applicable).
    • The Warranty Card does not clearly state the product code and purchase date (if applicable).
    • The product code and Warranty Card do not match or cannot be identified for any reason (if applicable).
    • The product is scratched, dented, or deformed due to user-caused damage during use.
    • The customer arbitrarily interferes with, repairs the product, or sends it to another place for repair.
    • The product is inspected by the manufacturer and reported as a user-caused error (with written confirmation from the manufacturer).
  3. Product warranty process:
    • Step 1: Upon discovering a defect, please keep the product in its original condition and immediately contact Tango Pickleball (Zalo, Facebook, Instagram, Tiktok, Whatsapp) or email: tangopickleballvn@gmail.com to request warranty service.
    • Step 2: Please present the Warranty Card (if applicable) with complete product code and purchase date information.
    • Step 3: Tango Pickleball will receive the product along with the Warranty Card and send it to the manufacturer for inspection.
    • Step 4: In case of a manufacturing defect, you will receive a new product replacement.

For all information, please contact Hotline/Zalo: 0386298386