Delivery policy

Shipping Policy at TangoPickleball

For Customers Purchasing Directly at a Branch:
- Please contact the branch directly via Hotline or social media platforms (Zalo, Facebook, Instagram, Whatsapp) to discuss shipping policies, costs, and delivery times.
For Customers Placing Online Orders (Via Zalo/Hotline/Fanpage):
- Free shipping applies to customers with orders of 2 rackets or more, or returning customers making a second or subsequent purchase.
- After our consultant confirms the order with you via phone or message, we will process the order within 24 hours and inform the customer about payment methods, delivery times, and shipping fees.
- Delivery time is typically 2-5 days, depending on the delivery address (the order confirmation staff will provide an exact estimated time).
- However, delivery may take longer in unforeseen circumstances such as epidemics, natural disasters, or issues related to the shipping carrier.
- Regarding shipping costs, we will apply the fee schedule of our shipping partners and inform you specifically when confirming the order. You can track your order using the tracking code.
For Wholesale Customers:
- For customers who wish to purchase in large quantities or for wholesale, we will use the services of shipping companies and charge fees as agreed upon.

For all inquiries, please contact Hotline/Zalo: 0386298386