Return & Refund Policy

1. Timeframe for exchange requests

• Customers can request product exchanges within 01 day from the date of receiving the goods.

• Please contact Hotline/Zalo: 0386 29 8386 for confirmation and support from our staff.

2. Conditions for product exchange

• The product must be intact, unused, and still sealed (unopened nylon/seal).

• Must include the full box, label, warranty card (if any), and accompanying packaging.

• In cases of exchange due to personal preference (not product defect), customers are responsible for two-way shipping costs.

3. Regulations on exchange value

• The company applies a policy of NO RETURNS AND NO REFUNDS for successfully transacted orders.

• Customers are only supported for exchanges for other products of equivalent or greater value (customers are responsible for paying the difference).

• Tango Sport does not support exchanges for products of lower value with a refund for the difference.

4. Exchange process

• Online customers have the right to inspect goods before receiving them (co-inspection with the delivery staff). If any discrepancies are found, please refuse to accept and contact us immediately.

• If an exchange is needed after receipt, customers should contact the Hotline for instructions on how to send the item back to the store for inspection and exchange for a new product.

5. Exceptional cases eligible for refunds (As per regulations) Refunds will only be considered in the following force majeure circumstances:

• The product has a serious technical defect from the manufacturer, but Tango Sport is out of stock for replacement, and the customer does not wish to exchange for another model.

• In cases where the customer has paid in advance (bank transfer) but the store cannot deliver as agreed due to out of stock.

• Refund method: Bank transfer within 24 - 48 business hours from the time both parties confirm.